Trellis Desk is a powerful and robust help desk solution for your business. Improve your company’s service by allowing your customers to quickly and easily submit support tickets to your team. Trellis Desk sports a range of advanced features that enable your business to handle customer support more efficiently. Plus, it’s completely free – you’ll never have to pay any license fees to use Trellis Desk.

Features:

• Ticket departments
• Ticket priority levels
• Canned ticket replies
• Group permissions
• Ticket escalation
• Ticket assignment
• Multi-moderation features
• Rich text editor
• Helpdesk RSS feeds
• Ticket attachments
• Skin manager
• Language manager
• Manage articles and categories
• Smart display of KB articles during ticket submission
• Article ratings and comments
• Pipe support emails into your helpdesk
• Email notifications

Requirements: PHP 4.3.0 or +, MySQL 4.1 or +, Webhost + email forwarding support and GD2 + FreeType support
Website: http://www.accord5.com/trellis
Demo: http://www.accord5.com/trellis/demo
Download: http://www.accord5.com/trellis/download