Posts Tagged ‘Tickets’
Trellis Desk – A help desk solution

Trellis Desk is a powerful and robust help desk solution for your business. Improve your company’s service by allowing your customers to quickly and easily submit support tickets to your team. Trellis Desk sports a range of advanced features that enable your business to handle customer support more efficiently. Plus, it’s completely free – you’ll never have to pay any license fees to use Trellis Desk.

trellis

Features:

  • Ticket departments
  • Ticket priority levels
  • Canned ticket replies
  • Group permissions
  • Ticket escalation
  • Ticket assignment
  • Multi-moderation features
  • Rich text editor
  • Helpdesk RSS feeds
  • Ticket attachments
  • Skin manager
  • Language manager
  • Manage articles and categories
  • Smart display of KB articles during ticket submission
  • Article ratings and comments
  • Pipe support emails into your helpdesk
  • Email notifications

Requirements: PHP 4.3.0 or +, MySQL 4.1 or +, Webhost + email forwarding support and GD2 + FreeType support
Website: http://www.accord5.com/trellis
Demo: http://www.accord5.com/trellis/demo
Download: http://www.accord5.com/trellis/download


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